The discipline of User Research requires not only a deep understanding of best practices, but more importantly empathy with the user and their experience. Utilizing a tool set including White Boarding, Sketching, Story Mapping, User Journeys, Heuristic Evaluations, Personas, Process Flows, Card Sorting, Task Analysis, System Usability Scale, and other valuable methodologies, Kevin informs the design process with solid user centered research.
With these tools employed the UX practitioner is able to confidently define parameters for improvement, ease of use, and reduced friction in the overall experience.
WHITEBOARD
PERSONAS
PROCESS FLOWS
